These terms and conditions apply to all activities of the group LIWAS spletne storitve, located at Dunajska 116, 1000 Ljubljana (hereinafter "LIWAS”) related to the transfer, the sorting and all other activities related to the transfer of postal parcels (hereinafter “parcels”) in Slovenia and abroad in cooperation with courier service providers selected by LIWAS.
LIWAS, spletne storitve d.o.o. is a limited liability company, regulating an online reservation system packagesender.com, with registration number 8049793000 and tax number SI 20259247. The online reservation system packagesender.com is a system which allows access to services of our partner courier providers from around the globe.
Terms and conditions apply to all contracts with LIWAS relating to the shipment of parcels. LIWAS reserves the right to unilaterally and without prior notice make modifications or supplements to their services or these Terms and conditions. LIWAS is only bound by the updated electronic version of these terms and conditions, available on the website packagesender.com.
LIWAS: intermediary between partner courier services as service providers and clients that seek a service;
Partner: contractual partner of the LIWAS, which is a service provider as a partner courier service;
Client: legal or natural person, who as a service seeker orders a shipment of a package(s) or document(s) through LIWAS;
Package: parcel prepared by the sender that they wish to ship to the recipient;
Sender: the person who sends a package to the recipient;
Recipient: the person to whom the package is intended;
Courier: the person sent by the courier provider to collect the package at the address the sender provided;
Weight: the real or volume weight of the shipment (the courier service calculates the one that is greater)
Scope of services
Liwas d.o.o., through its online platform Packagesender.com, acts as an intermediary between partner courier services and not as a freight forwarder.
After placing an order via the Packagesender.com online platform, the customer authorises Liwas d.o.o. to order the transport services from the carrier on his behalf and on the customer's account. The chosen carrier must meet the customer's requirements for the performance of the service for which it has been hired. Liwas Ltd. is solely responsible for the choice of the carrier and not for the performance of the carriage. The carrier shall be responsible for the performance of the collection, carriage and delivery of the consignment.
LIWAS is an intermediary between clients that wish to ship packages or documents and partners that perform these services as couriers. LIWAS undertakes to provide their clients with the cheapest and fastest manner of shipping packages or documents. Clients can enter into collaboration via webpage packagesender.com, where they can submit their order. The client undertakes to provide real information and to comply with articles of these Terms and conditions.
LIWAS in cooperation with their partners delivers packages weighing a maximum of 40 kg and documents up to 2 kg across the globe. The client must make sure that the package is appropriately packaged and should consider that packages should not exceed 175 cm in length or 3 m in general (L+2(W+H)). The courier reserves the right to refuse the transportation of a parcel if the measurements exceed the listed values, the costs are covered by the client.
The client undertakes to assure that package is soundly and securely packaged before collection into one piece or in as many as they listed when they submitted the order, and to hand over the package in the condition they undertook to when they submitted the order, which also applies in the case when the client and the sender are not the same person.
If the client ships more packages, or a package which is heavier or larger than they listed when submitting the order, it is a unilateral modification to the order and the client agrees that LIWAS can charge in addition to extra parcels, weight or size of the package also additional administrative costs in the amount of 10 EUR for each order. LIWAS will charge this amount to the client's credit card, which was used to pay for the order or send a bill, which the client will have to pay eight (8) days after they receive it. If not, an action for enforcement will be filed and the client will be additionally charged for the costs of the enforcement proceedings.
The customer is obliged to stick the waybill, which is sent to the e-mail address, on the package in a visible place to prevent the loss of the package. If the waybill is not affixed to the package in a visible place, the carrier may refuse to accept the shipment. If the Sender does not attach the consignment note or label or the correct address to the package or provide the necessary documentation, the Sender shall be liable for any additional costs incurred or for the loss of the package. In the event of a recall, the customer must be in possession of a signed delivery document for the package.
A package is properly packed when it is completely sealed and has no long, sharp parts protruding from it, as such a package is not suitable for transport. Packages shall not be forwarded on a pallet as courier services do not accept them.
The packaging used to wrap the parcel must be used to its optimum potential, as only the right size, the quality of the packaging and a completely filled inner space will protect the goods from possible damage.
In the case of a suitcase, it is treated as packaging and not as the contents of the forwarded consignment. Therefore, in the event of damage or loss, the courier service or its insurer shall not indemnify the suitcase, but shall consider only the contents of the suitcase as an element of the indemnity.
Breakable contents must be packed in Styrofoam or similar cushioning material; the "breakable" marking is a warning only and does not protect the contents of the package.
Electronic devices to be repaired must be packed in their complete, original packaging and properly padded.
Rechargeable batteries should only be handed over wrapped in transparent foil if you have obtained prior written confirmation of carriage from us, as we need the carrier's permission to carry such contents.
Car tyres can only be delivered in packs of two. They must be stacked together so that they cannot come loose during transport.
The bottles must be protected individually on all sides and with an inner filler.
Goods that cannot be properly packaged must be adequately protected before being wrapped in foil.
The package must be sealed on all sides and taped with adhesive tape.
Packages that are linked together are not picked up by the courier service, as they can become separated from each other. In such a case, only the parcel that is properly accompanied will be delivered. In this case, Liwas Ltd. and the courier services shall not be held liable for undelivered packages.
The name, address of the addressee, the waybill, additional service labels and other markings must be affixed to the maximum surface area of the package.
When using a cash service (redemption), the full amount must be electronically transmitted as well as on the packet itself.
Dangerous goods may not be delivered even with an external marking.
The Sender is obliged to ensure adequate inner and outer packaging. In the event of an inadequately packed, oversized or overweight Shipment, the Customer shall be solely responsible for any damage or loss. If the Shipment is improperly packed and may damage other Shipments, the Carrier shall have the right to refuse it.
In cases where the parcel is labelled "breakable" or "handle with care", the customer is still obliged to prepare the parcel properly for transport or to protect it properly with padding material, as the "breakable" or "handle with care" label does not protect the parcel during transport, but is only a warning to the service and does not constitute protection of the parcel.
Prohibited items that interfere with transport
When the client receives these Terms and conditions, they agree with the list of prohibited items listed hereinafter and agree to never ship these items under no condition, because the shipment of these items is either prohibited in the terms and conditions of our partner courier providers or by law in the shipping or delivering country. The client also undertakes to not ship any stolen items or items which are not in free circulation in accordance with the applicable law of the European Union.
Prohibited items are:
- All packages that do not meet the characteristics and requirements of max dimensions and max weight;
LIWAS reserves the right to unilaterally withdraw from the client's order if it is discovered that the contents of the shipment are not in accordance with the aforementioned restrictions and prohibitions listed of these Terms and conditions or that the client is a reseller or unregistered seller. In this event, the costs are covered by the client.
The client explicitly guarantees that by submitting an order to LIWAS they confirm that the contents of the package does not include prohibited or restricted items listed in these Terms and conditions.
Economy package having the characteristics of the permitted length: 175 cm, the sum of the circumference and the longest side must not exceed 300 cm: 2 x width + 2 x height + length ≤ 300 cm. In the event of an overrun, we will provide the customer with an explanation of the dimensions of the measured sides, together with an invoice. The same applies if the package is heavier than stated at the time of order.
When forwarding parcels, the carrier reserves the right to charge the higher of the volumetric weight or the actual weight of the parcels. Therefore, when packing consignments, the actual weight of the parcel must be matched with the volumetric weight of the parcel. In the event of a higher volumetric weight than the actual weight, the contractual partner shall charge the weight which is higher, i.e. the volume. In this case, we shall send the customer who ordered the parcel forwarding service a notification of the overrun together with an invoice. In the case of express forwarding, the customer should always enter the exact dimensions of his package using the packagesender.com online platform.
Incorrect dimensions and weight of the package do not affect the delivery itself. The parcel is delivered, but upon receipt of the notification from the contractual partner or the invoice from the courier service that carried out the transport, Liwas Ltd. will charge the customer who ordered the forwarding of the parcel for the additional costs incurred, as follows:
For forwarding of shipments in the economy mode over 30 kg and up to 40 kg in the EU area, please contact the company Liwas d.o.o. for the currently valid list of countries via email@example.com, as this is not enabled by courier services to all EU countries.
For express delivery, the maximum allowed weight is 40 kg.
To forward heavier shipments, please contact us via our e-mail address and we will get and send an individual offer for you.
If you enter the wrong weight, the Liwas company can issue you an invoice for a package that was heavier than the entered weight, for an additional fee for the difference in weight, since each contractual partner measures and weighs the package before forwarding it.
When entering the weight of your package, please also pay attention to the dimensions of your package, because this is equally important.
Order confirmation and cancellation
When a client submits their order on packagesender.com, they must provide real information about the package (amount, weight and size), accurate and complete information about the sender and recipient, and list the date of collection, which can change. The change depends on the partner courier provider and not LIWAS. The client should then choose method of payment and complete the payment. After the order is submitted, LIWAS confirms the reception of the order and passes the information to their partners. The client receives a confirmation e-mail to the address they listed with the order and tracking number which they can use to track their order online on packagesender.com. Should the client notice any discrepancies, they should immediately inform LIWAS. LIWAS should process the order as soon as possible and arrange the collection with the courier, who then informs the client about the collection date.
Reimbursement is possible in cases where:
If the Customer is entitled to a refund of the Service Charges, the amount of the Service will be refunded in the same way as the payment was made (credit card, PayPal account, universal payment order, etc.) within eight (8) days from the moment of the notification of approval to the Customer.
In the event of a sudden change in the price of the transport chosen by the customer, Liwas Ltd. is obliged to inform the customer and obtain his consent. If the customer refuses the additional payment, the customer shall be offered a full refund and shall not forward the order for transport services to the chosen carrier.
Package collection and delivery
On the day of the collection set by the client, the courier of the partner courier provider visits the address the sender listed on the order information. The sender must ensure that the identification label which they received in the email is visibly placed on the package, so there is no chance for confusion or mistake for delivery, and that the package is appropriately packaged, which includes that no damage can be made to the contents of the package even if dropped from 100 cm. In the case that the package is not appropriately packaged, the insurance of the relevant partner courier provider is void, and the client cannot ask for a refund. The collection spot (address) should be easily accessible, the courier should have the ability to park their vehicle 25 m from the collection address and to collect the package at the main entrance.
The courier can call the client or the sender on the number listed in the order information or on the intercom. The courier then takes the package to the collection centre, where it is directed towards the recipient. If the recipient does not take the package, the courier provider responds in accordance with their terms and conditions valid in the country of the recipient. The package can be collected by a third person situated at the address listed in the order information, if there is no valid reason to refuse the delivery.
When collecting a parcel, customers are advised to give the driver collecting the parcel a parcel receipt for signature, confirming that the parcel has been handed over and the number of the parcels handed over.
Parcels cannot be delivered to the recipient's address in some countries, but are delivered to a collection point or parcel machine. For clarification and information on which countries do not deliver to the recipient's address, Liwas Ltd. can be contacted by e-mail at firstname.lastname@example.org.
If the client is shipping or receiving a package from third world countries, they should be aware that all shipments must go through the customs procedure. This can lead to additional expenses which must be covered by the client and are not included in the price the client paid upon submitting the order. Only after the customs or other public duties are paid will the package be shipped forward. The courier will deliver the package as soon as possible and upon prior notice. The courier is only obliged to deliver the package to the main entrance of the building and not to the door where the recipient lives. The recipient has the right to refuse the acceptance of the delivery. In this event, the package is returned to sender at the client's expense. In the event of an unwarranted refusal, determined solely by LIWAS, any additional expenses are charged to the client.
Additional shipping costs
Countries where the courier service operates in a high-risk environment, so the surcharge applies when sending to a country where the courier service operates in a high-risk environment due to ongoing martial law, civil unrest or continuous terrorist threats.
The surcharge is levied individually for each consignment and at the rate charged by the courier service carrying out the transport.
Countries: Afghanistan, Iraq, Libya (Libyan Arab Jamahiriya), Somalia, Mali, Niger, Sudan, Syria, Ukraine, Yemen.
- Forwarding shipments to restricted destinations
The surcharge applies when shipped to a country that is subject to a trade restriction imposed by the UN Security Council. The surcharge shall be levied individually for each shipment and in an amount to be determined by DHL
Countries: Central African Republic, Congo, Democratic Republic of, Democratic People's Republic of, Iran, Iraq, Korea, Libya (Libyan Arab Jamahiriya), Somalia, Syria and Yemen
- Message forwarding exporter validation
Sending requires an additional licence. The surcharge applies to shipments to a destination country subject to trade restrictions imposed by the European Union. The surcharge is levied individually for each consignment and at the rate charged by the courier service carrying out the transport.
Countries: Afghanistan, Belarus, Myanmar, Zimbabwe, Russia and Lebanon.
Too big or Overweight shipments – additional costs
If the package exceeds the weight or size indicated by the customer at the time of ordering in the Packagesender.com online platform, Liwas d.o.o. may:
Incorrect dimensions and weight of the parcel do not affect the delivery itself. The parcel shall be delivered, but upon notification by the contractual partner or receipt of the invoice from the courier service that carried out the transport, Liwas Ltd. shall charge the customer who ordered the forwarding of the parcel the additional costs incurred.
In the event of additional charges, the Customer will be notified by e-mail to the address provided at the time of ordering and will be required to pay the additional amount within a maximum of eight (8) days. This notification shall be deemed to be an enforcement notice. In the event that Liwas does not receive payment within the above time limit, the Customer shall be liable for the costs of the enforcement proceedings. For clarifications and information, Liwas Ltd. can be contacted by e-mail at email@example.com.
If the Customer prepares an oversized or overweight Shipment for collection, the Customer will not be entitled to a full refund of the transport costs. The chosen carrier shall also have the right to return the Shipment to the Sender or to refuse to accept the Shipment. The Customer shall be liable for any costs incurred in failing to collect or returning the Shipment to the Sender.
Any additional costs arising from the customer's additional requests to the carrier shall be borne solely by the customer, and Liwas d.o.o. reserves the right to claim from the customer reimbursement of any costs paid by the customer to the carrier, even if the costs have been incurred after the transport service has already been provided.
Correction of delivery address
If the chosen courier service allows it, the sender can take advantage of the option to change the recipient's address, which may affect the delivery time of the parcel. The change of address, if any, must be notified to the courier service prior to delivery. If the contractual partner provides the service, it is subject to an additional charge, for which you will be invoiced. If the recipient of the parcel corrects the delivery address himself and the courier service bills us for this, Liwas Ltd. will invoice the subscriber of the service - the sender of the parcel - for the additional service provided.
If the package has already been collected from some of the courier services with which Liwas Ltd. has a contract to provide services via packagesender.com, it is not possible to change the details. If you wish to change your details, please contact us as soon as possible at our e-mail address firstname.lastname@example.org and, if possible, we will try to arrange the change.
Delivery times are listed on packagesender.com and are for orientation only. The precise delivery date is impossible to predict, which is why the dates are estimated. Delivery time depends on the country of the sender and the country of the recipient and on the size and weight of the package, and, of course, on unforeseeable circumstances. It is in everyone's best interest to deliver the package on time. By agreeing to these Terms and conditions, the client confirms that they are informed about the possibility of delays in collection and delivery of the package and understands and consents that delays in delivery of the package are also possible due to customs and other administrative procedures. LIWAS reserves the right to demand a reimbursement from the client for the expenses related to the customs process.
LIWAS is a commissioner and only an intermediary between a client a partner courier provider as a service provider and is no way responsible for any delays in the process of collection or delivery of the package and is also not responsible for any damages that could occur as a result of a loss, damage or destruction of the package. Any possible damages or delays in the process of collecting and delivering the package fall under the responsibility of the courier service providers. LIWAS is only responsible for the selection of partners as courier service providers.
All pick-up and delivery times are estimated and not guaranteed, as the carrier does not guarantee delivery times. By accepting the General Conditions, the Customer acknowledges that it is aware and accepts that many unforeseeable circumstances may cause delays in collection or delivery. In the case of customs procedures, the transit time shall be extended accordingly for the duration of the customs procedures. The package must be accompanied by all transport documents necessary for successful delivery. Delays caused by incomplete or missing documents shall be the responsibility of the consignor or the person who issued the incomplete documentation. Liwas Ltd. and the courier service performing the transport shall not be liable for any damage caused if the consignment is not delivered to the consignee in time.
The delivery or collection time for parcels where the recipient or sender is located in a smaller city may be longer, as the courier is not in the area every day.
For express services in smaller towns, DHL Slovenia does not direct its own couriers, but has a contract with Post Slovenia, which picks up and delivers the parcels on their behalf. For this reason, delivery or collection times may be extended. The same conditions apply to DHL in foreign countries where delivery or collection is carried out by contractual partners, for smaller or specific cities in each country of the local DHL.
Payment for services
The client makes a payment for the services they perform on pacakgesender.com. This can be done when they are submitting an order in one of three ways: with a valid debit or credit card with enough resources to successfully complete the payment, through PayPal where the client is registered, or through bank transfer with order of payment, in this case, the order is confirmed after the complete payment has been received by LIWAS or if the confirmation of payment is sent to the e-mail email@example.com and from which the client then receives information on all details of the order. Cash on delivery is not possible.
In addition to the purchase price, the client is also responsible to cover all taxes and other public duties related to the shipment of goods (including but not limited to customs, excise duties and other taxes) and is obliged to settle them immediately. If, for whatever reason, any of these expenses, losses or taxes and other public duties are covered by LIWAS for the client, the client's credit card which was used to pay for the service will be charged for the amount paid by LIWAS.
Liwas d.o.o. acts as an intermediary between partner courier services through its online platform Packagesender.com. After placing an order, the customer receives a confirmation e-mail, a waybill and then an invoice for the brokerage service provided.
In the case of use of the online platform, the cost of forwarding and arranging collection and forwarding of the package shall be paid by the means of payment chosen (credit card, PayPal account, universal payment order, etc.) in a lump sum. The invoice specification shall include information on the number of packages, weight and price. If a cooperation contract has been signed, the invoice shall be issued retroactively for the services rendered during the period agreed in the contract. The customer is obliged to settle the invoice by bank transfer, within the time limit specified in the contract and also on the invoice.
The invoice has a claim period of eight (8) days from receipt.
If Liwas does not receive payment for the services rendered within the time limit indicated on the invoice, the customer is liable for the costs of the enforcement proceedings. For clarifications and information, Liwas Ltd. can be contacted by e-mail at firstname.lastname@example.org.
Recalls - picking up a package abroad
You can order a package to be forwarded from any country on our website Packagesender.com, but the recall order must be completed by 14:00 for a scheduled pick-up on the next working day. Like package delivery, package pickup contains estimated dates and not guaranteed dates. Pickups are only made during working days. If an order is received for a parcel to be collected on a weekend or public holiday, i.e. a non-working day, the collection shall be ordered on the first working day and shall presumably take place on the second working day, not on the same working day. Such parcel collections are then presumably made on the second (2nd) working day.
Insurance and insurance cover
Shipment insurance is not provided by Liwas Ltd, but by courier service providers.
Liwas d.o.o., through its courier service contractors, provides compensation (parcel compensation) to the customer for each parcel in the event of damage, if the chosen courier service is responsible for the damage. This is damage resulting from negligence or unprofessional conduct, including partial or total loss or destruction of the package.
The service user has the right to lodge a complaint in the event of damage to the package immediately upon delivery, or within 2 days of delivery at the latest if the defects are not immediately visible. If the recipient of the package or the customer of the transport service fails to lodge a complaint within the time limits specified, he/she shall forfeit the right to compensation.
The contractor or our contractual partner must respond to the complaint within 30 days for packages sent by domestic mail and within two months for packages sent internationally.
Payment of the settled claim is made to the claimant's transaction account. I will only refund the purchase price you indicate on the form.
In the event of loss or damage to the package, Liwas Ltd. and the courier service shall not be held liable for the loss of the package. Liwas Ltd. and the contracted courier services shall not be liable for late delivery of packages that do not have a guaranteed delivery date.
The Customer shall not have the right to transfer compensation in the event of damage or loss to third parties.
We divide the insurance into three categories for the value of your shipment:
The insurance cover or indemnity also includes the cost of transport.
The request for additional insurance must be made at the time of placing the order and before taking delivery of the package. It will be charged according to the price list. For packages delivered before the written approval of the request, the excess insurance will not be valid. In order to take out the insurance, the Customer must provide an invoice showing the actual contents of the shipment, its value, the sender and the recipient.
The price for contents insurance up to € 2,000 (two thousand) is € 15 (fifteen) + VAT (tax is applicable in the EU and not in the Third World).
In the event of damage to or loss of a Shipment, the insurance cover includes the cost of the damage or loss itself and the cost of transport. Cover up to a maximum of € 2,000 (two thousand) includes insurance of the contents of the Shipment up to a maximum value of € 2,000 (two thousand), even if this exceeds the above amount. In the event of a greater value of the consignment and possible damage to or loss of the package, our contractual partner or its authorised insurer will indemnify you up to a maximum of € 2,000 (two thousand).
The insurance cover or indemnity also includes the cost of transport.
The insurance cover or indemnity also includes the cost of transport.
All orders for carriage by road shall be insured in accordance with the Convention on the Contract for the International Carriage of Goods by Road (CMR). All orders for carriage by air shall be insured in accordance with the Montreal Convention or the Warsaw Convention, depending on the type and conditions of carriage.
The insurance does not apply if the forwarded packages contain content that the carrier excludes and has not agreed to in writing, or for non-standard items.
It does not cover damages caused by force majeure (war, extreme weather conditions, riots, strikes, accidents, machinery breakdowns, disruption of road or air traffic, etc.).
In the event of damage or loss, Liwas Ltd. shall submit a claim to the chosen carrier on behalf of the customer. The decision as to whether the customer is entitled to the payment of the insurance indemnity shall be taken solely by the responsible carrier or its authorised insurer.
A complaint is not possible if the packaging (cardboard, suitcase) is damaged, but only if the contents of the parcel are damaged.
The right to payment of the insurance benefit cannot be exercised in the event of:
In the event of loss of the package, Liwas d.o.o. will submit an insurance claim on behalf of the customer to the chosen carrier. The decision as to whether the insurance claim is payable is the sole responsibility of the carriers or the courier service insurers directly.
In the event of damage to a parcel, the person receiving the parcel must report it to the driver at the time of delivery and immediately fill in a damage report. Failure to do so may result in the carrier or the insurer refusing the claim.
In order to initiate a procedure for a lost or damaged parcel, Liwas d.o.o. must receive information about the damaged parcel at email@example.com within 2 working days of receipt of the parcel, or as soon as possible. The recipient must notify Liwas Ltd. in writing of the damage to the parcel and attach the following to the notification:
In the event of a lost parcel, the courier service must declare it lost and Liwas will then handle the insurance claim on behalf of the customer. The customer must intervene:
If the notification is not received by Liwas d.o.o. by e-mail to firstname.lastname@example.org in the manner specified above or if the notification is not accompanied by all the required attachments, the notification shall be deemed not to have been sent.
Upon receipt of all documentation, Liwas Ltd. will, at the request of the customer, send to the carrier, together with all attachments, a claim for insurance benefits. The decision as to whether an insurance claim is payable is the sole responsibility of the carriers directly or the insurance companies which have contracts with the carriers.
Additional insurance (up to €2,000 and over €2,000) covers the value of the goods not covered by the basic insurance. The carrier or the insurance company, on the basis of the documentation provided and in accordance with the terms and conditions of business and the internal regulations, shall decide on the amount of the insurance indemnity, over which Liwas d.o.o. shall have absolutely no influence whatsoever. When deciding on the amount of the insurance indemnity, the carrier and the insurer shall take into account the extent of the damage (whether or not the item is still usable). If the items are not brand new, depreciation may be deducted from the value of the new material. Where the invoice shows shipping costs and VAT, these are not taken into account in the calculation of the amount of the insurance benefit.
When dispatching packages subject to customs clearance, the consignor is obliged to provide all the necessary documentation to ensure the smooth running of the customs procedure. The documentation must be attached to the package in an outer envelope if it is not transmitted electronically. Failure to provide the necessary documentation shall be the responsibility of the consignor for any additional costs incurred. The customs procedure shall not be arranged or managed by Liwas Ltd. as an intermediary. It shall be managed in accordance with the policy of the carrier carrying the particular package or pallet and in accordance with the legislation of the country of destination of the consignment. For any information regarding the customs procedure, the company can be contacted by e-mail at email@example.com. If the Customer wishes to return the parcel, the Customer shall bear the cost of returning the parcel, as well as any customs charges in the country of the consignee as well as in the country of the sender.
Opening, returning, using and destroying parcels
LIWAS and partners undertake that they will not open the packages unless in case of emergency, if the contents of the package needs to be protected, if it is the only way to identify the sender or the recipient, if it is to help prevent the risk of danger to people or property, to verify if the package contains perishable goods or any other goods restricted by these Terms and Conditions, if the goods require immediate use or if the value of the goods do not justify the cost of storage. It is possible that the package will be opened in the customs procedure to verify the value and credibility of the package.
Subject to the following conditions, the Carrier shall have the right to open, return, use or destroy the Packages.
The Carrier shall have the right to open the Packages under the conditions set out below and the Sender waives any claim for damages and/or delays arising from such opening, inspection and control:
If the delivery problems cannot be resolved, the carrier has the right to return the parcel to the sender under the following conditions:
If the carrier is unable to resolve the problems with the delivery of the parcels, he has the right to use the goods under the following conditions:
If the conditions are met that the goods cannot be served by the carrier and the goods cannot be used, the carrier has the right to destroy the goods if this is not contrary to the interests of the sender and the carrier is aware of those interests. Goods shall be deemed to be unusable if they cannot be sold.
The Sender is obliged to reimburse Liwas d.o.o. for all financial obligations and additional costs and expenses incurred in opening and/or using and/or destroying and/or returning the Parcels in the Republic of Slovenia and abroad.
The Sender acknowledges and agrees that the Carrier may monitor X-ray packages in accordance with certain applicable laws and regulations.
The return of the parcel shall be arranged at the request and expense of the sender of the parcel, if the recipient of the parcel does not accept it and does not agree to the destruction of the parcel. In this case, the sender shall bear the costs of customs in the country of the consignee as well as the sender.
Clients can address their questions, complaints and/or praises to LIWAS group to our customer support email firstname.lastname@example.org.
The aforementioned address should also be used to communicate any changes to the already submitted orders.
Protection of personal data
Liwas d.o.o. obtains personal data of individuals directly from customers, i.e. subscribers or recipients of packages who opt for a particular service we offer.
Liwas d.o.o. is the controller of personal data through the packagesender.com online platform. This may include information provided directly by the sender or recipient via packagesender.com, when the subscriber or recipient purchases services for sending a parcel or picking up a parcel, corresponds with our company, etc.
We also obtain them indirectly through our websites, which are accessed by our customers. We process all the data and information collected for the purpose of providing our service, package distribution brokerage. We are aware of the importance of the protection of personal data and therefore we treat your data in accordance with the regulations in force at all times governing the protection of personal data, the provision of postal services and electronic communications.
We use the information you provide to us:
Withdrawal of consent of the individual
Consent is given for the purposes specified in the consent and is valid until revoked. Once the individual has withdrawn his or her consent, in whole or in part, his or her data will no longer be used by Liwas for the purposes for which the withdrawal was given. If the individual wishes to withdraw the consent, he or she may do so by sending a request to email@example.com. We will record the individual's request for revocation in our system and will start to implement it immediately.
Breach of protection of personal data
In the event of a personal data breach which may result in a high risk to the rights and freedoms of natural persons, Liwas d.o.o. shall, without undue delay, notify the data subject of the personal data breach. The communication shall describe to the data subject in clear and plain language the nature of the personal data breach, a description of the likely consequences that may result from the personal data breach, the contact details of the person from whom more information may be obtained and a description of the measures that have been or will be taken to mitigate the adverse effects of the personal data breach.
Compliance with the law, anti-corruption, export controls and security clearance
The Sender represents and warrants for itself and for the persons for whom it has ordered the service that they are not among the natural or legal persons listed on the list established pursuant to Executive Order 13224 for the purpose of identifying suspected terrorists or on the most recent list published by the US Office of Foreign Assets Control (OFAC) on its official website or any alternate website or other alternate official publication. Failure to do so shall be deemed a breach of these Terms by the Sender and Liwas Ltd. shall have the right, at its sole discretion, to either terminate or suspend the Services and to transmit any requested information to the appropriate authorities and/or to use any procedure required by such authorities, including destruction of the package at the expense of the Customer. The Sender shall inform its customers of the above rights of the courier service and obtain their consent to such provisions before providing the service. In no event shall Liwas Ltd. and the courier service be liable for any interruption or suspension of services, transmission of customer, end customer or recipient data at the request of the competent authorities, destruction of the package or any other appropriate action taken by the service provider in the performance of this Article.
If a courier service asks us to provide a safety data sheet or documentation, we will ask you to provide the information and documentation in writing to the e-mail address from which we received the order.
The applicable legal order
All issues not covered by these General Terms and Conditions shall be governed by the applicable legislation of the Republic of Slovenia, namely the regulations governing the respective field, with the application of the law of the Republic of Slovenia.
This version of Terms and conditions enters into force on 12th December 2017, changed on 23.6.2022, changed and supplemented on 8 November 2022.